Main characteristics
- Location
- Burgess Hill, West Sussex
- Company
- Acora
- Employment type
- Permanent
- Category
- IT
Job summary
About Acora:Acora has 25 years' experience of delivering a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy.
Acora is the UK's number-one managed service provider also ranked in the top five globally, it serves mid-market customers globally within a wide range of industries and sectors with over 300 clients by our side and as champions of premium experience-led IT Services, we stand ready to challenge our industry and the status quo.
Role Overview:
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction.
Role Responsibilities:
* Provide technical and operational support to end users, including but not limited to troubleshooting, problem-solving, diagnosing, and resolving end-user issues escalated from 1st line support.
* Assemble and configure desktops, laptops, tablets, printers, mobile phones, access points, Switches, and Firewalls.
* Monitor system performance, ensure system health, and actively participate in resolving notable incidents.
* Assist in the setup and maintenance of access points, Switches, and Firewalls.
* Identify areas for improvement within the technical infrastructure and suggest appropriate enhancements.
* Collaborate closely with the broader 1st and 3rd line support teams.
Skills, Knowledge & Experience:
Technical knowledge of and previous experience of supporting;
* Windows/Mac Operating Systems
* Microsoft Exchange
* Active Directory experience (On Prem/Cloud)
* Azure/Office 365 knowledge
* Machine Building/Imaging Windows
Privacy Policy:
In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016