Main characteristics
- Location
- Ormskirk, Lancashire
- Company
- GPW Recruitment
- Salary
- £25000 - £27000/annum
- Employment type
- Permanent
- Category
- Manufacturing / Surveying
Job summary
We are looking for a Customer Account Coordinator to work on a permanent basis for a well-established Recruitment Company based in the Ormskrik areaThe Package:
Salary £25,000 rising to £27,000 per annum
25 days holiday per annum plus declared public holidays
Flexi hours scheme
Staff Bonus Scheme
Free car park
Staff restaurant
Working hours are 37.5 hours per week, Monday to Friday 8.30am - 5.00pm.
The Role:
The main purpose of the role is to act as the main point of contact between customers for the order fulfilment process, including proactively processing and communicating customer demands.
You will be responsible for monitoring customer ordering patterns and minimise deviations from forecast expectations, within constraints of customer account status
Meeting the monthly customer contact plan agreed with Sales.
Achieving lead time targets for order processing to release to distribution and for enquiry handling.
First time accuracy of transactional processing including sales orders and claims.
Handling queries, enquiries, approved product sample and literature requests, complaints and claims and resolving them within agreed timescales
Ensuring customer logistics data (delivery requirements etc) is maintained accurately for a group of customers.
Ensuring that deliveries are made in line with agreed dates and co-ordinating communications with customers and internal and external departments following any changes to these dates
Ensuring that deliveries are scheduled and communicated in line with despatch and transportation capabilities
Raising of appropriate documentation to cover orders and claims
Periodically report the status of supply for a defined group of customers and recommend actions as appropriate
Requirements
Experience of using SAP is essential
Applicants should possess effective communication skills and demonstrate the ability to communicate at all levels with both internal and external customers to maintain and build vital relationships.
Ability to organise and prioritise workloads to meet deadlines
Ability to identify issues requiring timely resolution.
Customer Focused
The Company:
The company works continuously to build a truly diverse and inclusive workforce and culture. They welcome and encourage candidates from all aspects of diversity to apply for this role.
If the Customer Account Coordinator could be of interest, please call Claire at GPW Recruitment or press APPLY NOW!
Job Ref: E(phone number removed)
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