Main characteristics
- Location
- Norwich, Norfolk
- Company
- DMR Personnel Ltd
- Salary
- £27000 - £35000/annum Plus excellent benefits
- Employment type
- Permanent
- Category
- IT
Job summary
Are you a first / second line support engineer looking for a new and exciting challenge in the technology industry?Are you an IT Support professional looking to join dynamic and rapidly growing IT Services offering a great start to your career through full training and unlimited technical progression?
On offer is the amazing opportunity for a 1st / 2nd line professional to join a passionate and experienced IT services company leading the industry as the go to IT Services in their area.
You will be working on projects for the media, publishing sector, and financial services sectors.
The majority of your customers will be internal colleagues, management and business owners. Occasionally there are external queries too, but more often than not these are dealt with by our clients web development team, so it would be a case of ensuring the query was dealt with in a timely manner.
Reporting to the head of IT, the First/Second Line Support Engineer responsibilities include:-
* Responding to various client inquiries and requests in a timely and efficient manner, providing technical support as needed.
* Troubleshooting complex technical issues, understanding customer needs and resolving the problem as quickly and effectively as possible.
* Developing and maintaining a detailed knowledge of operating systems, applications, and equipment.
* Following standard service desk procedures and accurately logging customer support incidents in the appropriate ticket tracking software.
* Assisting with system and network maintenance activities as required.
* Identifying areas of improvement with processes and procedures, and working to implement changes.
* Participating in regular team meetings to share ideas and build team relationships.
We are looking for someone with:-
* 3+ years' experience in a similar role.
* Outstanding customer service skills.
* Strong knowledge of VM Ware.
* Hands on experience in Windows server
* Desktop operating systems experience including Office 365 and Active Directory.
* A working knowledge of networking protocols and concepts, including TCP/IP,DHCP and DNS.
* A relevant qualification in IT or similar is desirable but not essential.
If you think you have the skills and drive to excel in this role, and you want to work in an exciting project based environment, we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £27,000.00-£35,000.00 per year
Benefits: Plus excellent benefits
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