Senior Service Designer

 

Main characteristics

Location

Lancashire

Company

Department of Work & Pensions

Salary

£53412 - £63517/annum

Employment type

Permanent

Category

IT

Job summary

DWP. Digital with purpose.

Do you have a passion for putting user needs at the centre of design?

Do you want to be part of a collaborative community of Service Designers?

Can you design services end-to-end and front-to-back?

We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking.

DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital teams are building, maintaining and transforming those services, using the latest tech, tooling, and thinking.



Our digital teams continue to build a complex network of systems and infrastructures, that are the foundations of the improved, modern services we provide.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Design with Purpose.

Our Service Designers:

Design services that have user needs at their core

Understanding user behaviour and feedback is key. You'll translating user need into actionable tasks, and communicate & collaborate with multi-disciplinary teams on world-class solutions.

Use Critical thinking

Your focus on the details helps you collate and analyse research and insights data.

Work closely with researchers

You'll conduct research studies, deploying qualitative and quantitative methods to effectively outline and review user needs.

Articulate the vision for products and services

You lead workshops, communicate goals and drive actionable outcomes, working with product owners and policy colleagues to define the customer journey.

Build an open and collaborative culture

In DWP and the design community you share best practices, effective ways of working and create an open discussion. You help grow our capability and promote service design.

Own and create high quality service design deliverables

Personas, experience maps, insights packs, user flow maps, and service blueprints.

What skills, knowledge and experience are essential for this role? We'll assess these when we look at your application

A proven track record of designing services from front-to-back and not solely limited to the digital channel, including iterating service design for complex situations and difficult or technical problems and processes.
The ability to demonstrate experience of engaging multidisciplinary teams with a user-centred design process and of explaining design decisions in a way that other people understand.
Experience of showing the value of service design and a user-centric approach to senior stakeholders, policy colleagues and product owners.
Experience of using user-centred design methodologies, such as leading workshops, to problem solve.
Substantial experience of using user research and data to make design decisions.
Experience of consulting regularly with senior stakeholders to provide analysis and recommendations.

Details. Wages. Perks.

You'll be based in your choice of one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

We also have all the tools and tech to work flexibly. We operate a hybrid working model, with some time at home and some time in a hub,

We offer competitive pay of up to £63,517 per annum.

You'll be eligible for a brilliant civil service pension with employer contributions of 27.9%, worth up to £17,721 a year.

You'll get a generous leave package starting at 26 days, rising to 31 over time.

Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

Flexible working, flexi hours and flexi days
Hybrid working
Family-friendly policies
Time off for volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs