Main characteristics
- Location
- Doncaster, South Yorkshire
- Company
- LWC Drinks
- Salary
- £23000/annum
- Employment type
- Permanent
- Category
- Sales
Job summary
Telesales OperatorReports to: Office Manager
Depot: Doncaster
Overview
Taking & making calls which include customer queries, orders etc, contacting potential customers, order processing and arranging deliveries. To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines.
Main Duties
To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
To have a clear and personable telephone manner.
Take ownership of solving customer issues through pro-active customer service.
To promote the sale of LWC Drinks own brand products.
To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
Building relationships with weekly telesales customers, being a regular point of contact.
The ability to up sell certain products.
Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
Plan calls and target GAP's in supply using relevant systems.
Knowledge and Experience:
Excellent Customer Service Skills.
Use of Microsoft Excel for spreadsheets and records.
Ability to use the trinity system.
Good teamwork skills.
Good communication and relationship building skills.
Good product knowledge.
Benefits:
- Attractive bonus scheme, £2,000 based on agreed KPI's.
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Cycle to work and Techscheme
- Employee benefits programme
- Enhanced maternity and paternity leave
- Staff discounts on stock
- Free on-site parking with access to electronic charge points
- Referral bonus
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 17 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester
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