Main characteristics
- Location
- Cheshire
- Company
- Frank Wills Recruitment
- Employment type
- Permanent
- Category
- Other
Job summary
UK Sales Account AdministratorCheshire
We are recruiting for an Internal Sales Coordinator to join a well-established client of ours based in the
Cheshire area. The role sits within the sales support function offering daily support to the sales managers whilst maintaining key relationships with valued clients.
The role is extremely fast-paced; therefore, we are looking for someone who can work well under pressure, is highly organised and extremely detail orientated. The ideal candidate must have experience in a similar role and is highly proficient in the MS Office suite as well as adapting to new CRM systems.
* You will be supporting the sales managers on a daily basis ensuring key accounts are managed efficiently whilst maintaining strong trusted relationships with clients.
* Responsible for ensuring the aftersales administration is dealt with and completed.
* Ensuring all client queries are answered in a professional and efficient manner, providing clients with product and after-sales services information.
* Arrange monthly client review visits to review contract performance on behalf of the sales managers.
* Discuss short/Mid /long term plans and volume forecasts with clients on a weekly basis.
* Obtain relevant market information to support the sales process.
* Run reports to obtain sales data forecasts and present data to clients and sales manager.
* Building and maintaining key relationships with all clients.
* Conducting monthly reviews with clients and presenting an overview on the successes and challenges you have face to ensure performance is met.
* Ensuring all sales data/documentation is processed in time.
* Working closely with internal departments and the sales managers to ensure customer sales/demands are dealt with in customer SLA timeframes.
* Responsible for raising customer complaints and resolving them efficiently.
* Support sales managers with client annual contract reviews/performance.
* Dealing with client invoicing issues and liaising with the finance team to manage escalations when payments become overdue
* Support with stock inventory and working closely with the supply chain department.
* Responsible for collecting relevant information on market trends and competitor analyses (volumes, strategies, and performance).
REQUIREMENTS
* Excellent communication and organisational skills
* Highly numerate / Extremely proficient in the Microsoft Office suite
* Previous experience working in a sales or administration function
* Detail orientated with financial and business awareness
* Excellent customer service skills and strong account management skills
* Driven and self-motivated individual who thrives in target-driven environments.
* Confident presentation skills
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